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Unemployment Benefits

Best Buy has been made aware of potentially fraudulent unemployment claims affecting employees. For more information, see Unemployment Fraud.

The impact of COVID-19 is being felt by businesses and their employees around the world. Unfortunately, Best Buy is not immune to the impacts. As we make difficult decisions about our business operations – decisions we do not take lightly – these decisions most certainly impact our employees. Throughout this time, our goal is to ensure you have the most current information, when you need it. This page summarizes unemployment benefits and how you can learn more about what is available in your state. For ongoing updates about COVID-19 and how it is impacting Best Buy, visit the Employee Hub.


Employees seeking Unemployment Benefits need to contact their local state Unemployment Office to apply. Each specific situation will be reviewed by the state with decisions being made at that time regarding qualifications. 

What Are Unemployment Benefits
How to Apply
Questions and Support

What Are Unemployment Benefits?

The U.S. Department of Labor's unemployment insurance programs provide unemployment benefits to eligible workers who become unemployed through no fault of their own and meet certain other eligibility requirements.

Unemployment insurance is a joint state-federal program that provides cash benefits to eligible workers. Each state administers a separate unemployment insurance program, and the state makes decisions regarding eligibility, not Best Buy.

Am I Eligible?

Each state sets its own unemployment insurance benefits eligibility guidelines, but you usually qualify if you:

  • Are unemployed through no fault of your own.
  • Meet work and wage requirements. You must meet your state's requirements for wages earned or time worked during an established period of time referred to as a "base period."
  • Meet any additional state requirements. Find details of your own state's program.
  • Note: During the COVID-19 outbreak, most states are providing more flexible benefits through their respective programs.
You may not qualify for unemployment insurance if you:
  • Were fired for misconduct; 
  • Quit without good cause; 
  • Resigned because of a personal reason (illness, got married, etc.); 
  • Are self-employed; 
  • Are attending school. 

How to Apply

To receive unemployment insurance benefits, you need to file a claim with the unemployment insurance program in the state where you work. Depending on the state, claims may be filed in person, by telephone, or online. Online applications are most efficient. 

During the COVID-19 outbreak, most states are recommending that claimants file for benefits online rather than filing in person at their unemployment offices. This will allow claims to potentially be expedited without potential exposure with visiting an office location.
  • You should contact your state's unemployment insurance program as soon as possible due to working reduced hours, going on furlough or becoming unemployed.
  • Generally, you should file your claim with the state where you work, even if you live in a different state.
  • When you file a claim, you will be asked for certain information, such as addresses and dates of your former employment (or your last date worked in the case of furlough).
  • To make sure your claim is not delayed, be sure to give complete and correct information. For example, if you take PTO during a week where you are claiming unemployment benefits, you must include the PTO as wages for the week.
  • If applicable, indicate to the state that your employer has had a reduction in hours/workforce based on COVID-19. If you have been furloughed, select "temporary layoff". If you have not been furloughed, but are working fewer hours than usual, select "reduced hours". For claims related to COVID-19, do not indicate "Standby" or "Termination".
  • The state may ask you for the FEIN/EAN and Payroll Number/SUI. These two numbers are dependent on your particular state and legal entity.
    • To find this information, go to your pay statement and look for the section shown below to determine the company name or legal entity. The example below shows "BBY Services, Inc." as the company name.

    • Use this resource to determine the correct FEIN/EAN and Payroll Number/SUI based on your company name and the state you work in.
      • Use the filter dropdowns in column A and B to find the company name that shows up on your paycheck and the state you work in. The FEIN/EAN and SUI/Payroll numbers will be in columns C and D.
      • Some states label the SUI/Payroll numbers with a different name (e.g., "Account Number" or "Employer Number"). The second tab in the spreadsheet includes a list of how different states refer to this number.
  • Be aware that some states require you to certify your wages online each week. Check your state for requirements.
  • It can take several weeks after you file your claim to receive your first benefit check. This timeframe could be longer due to increased claims.

Unemployment Insurance During COVID-19

The Federal Government is providing flexibility and adopting new options for states to amend their laws to provide unemployment insurance benefits related to COVID-19. During this time, federal law allows, but does not require, states to pay benefits where:

  • An employer temporarily ceases operations due to COVID-19, preventing employees from coming to work;
  • An individual is quarantined with the expectation of returning to work after the quarantine is over; and
  • An individual leaves employment due to a risk of exposure or infection or to care for a family member.

Federal law does not require an employee to quit in order to receive benefits due to the impact of COVID-19. Some states are waiving the one week waiting period or relaxing job search requirements. If an employer has to cut hours due COVID-19, a worker may be able to collect partial benefits for lost working hours.

To learn about the rules in your state, check with your state's unemployment insurance program.

Questions and Support

Contact your state's unemployment insurance program with any questions.Your state will determine your eligibility for unemployment pay (compensation).
If you are on furlough and have a question about your Best Buy benefits, contact the HR Support Center at 1-866-MY-BBY-HR (866-692-2947).